Log In | Uphold®

Introduction

Uphold® is a global digital wallet and trading platform that allows you to buy, hold, and convert between cryptocurrencies, precious metals, equities, and fiat currencies. To access your portfolio, perform transactions, or manage your account, you must first log in. While the login process is straightforward, knowing the proper steps and security measures ensures that your funds remain safe. This comprehensive guide covers how to sign in, secure your account, recover access if needed, and troubleshoot login issues.

Steps to Log In on Web

1. Navigate to https://uphold.com. Double-check the URL and ensure a padlock icon is visible to confirm you are on the official site.
2. Click the Log In button at the top-right corner of the page.
3. Enter your registered email address and password.
4. If multi-factor authentication (MFA) is enabled, input the required code from your authenticator app, SMS, or hardware key.
5. Once verified, you will be directed to your dashboard where balances and recent activities are displayed.

Logging In via the Uphold Mobile App

Using the Uphold app makes account access convenient. Always download the app from the official App Store or Google Play Store to avoid tampered versions.

1. Open the Uphold app on your device.
2. Tap Log In.
3. Enter your email and password.
4. Complete the MFA step, if enabled.
5. Enable biometric login (Face ID, Touch ID, or Android biometrics) for faster future sign-ins.

Multi-Factor Authentication (MFA)

MFA is a critical security feature that adds an additional layer of verification beyond your password. Uphold supports several MFA methods:

• Authenticator apps: Generate time-sensitive codes through apps like Google Authenticator, Authy, or Microsoft Authenticator.
• SMS codes: Receive one-time codes via text. Convenient but less secure due to SIM-swap risks.
• Push notifications: Confirm login attempts directly within the Uphold mobile app.
• Hardware keys: Devices such as YubiKey offer the highest level of security.

Use authenticator apps or hardware keys whenever possible. Keep backup codes stored securely offline in case you lose access to your main device.

Password Security Best Practices

• Create a strong, unique password of at least 12–16 characters.
• Include a mix of uppercase, lowercase, numbers, and symbols.
• Do not reuse your Uphold password on other platforms.
• Use a reputable password manager to generate and securely store your credentials.

Account Recovery Options

Resetting Your Password

1. On the login page, click Forgot Password?
2. Enter your registered email address.
3. Check your inbox for a reset email and follow the instructions.
4. Create a new strong password.

If you don’t receive the reset email, check your spam/junk folder or verify that you entered the correct email address.

Recovering MFA Access

If you lose access to your MFA device:

• Use backup codes if you saved them during setup.
• Restore from cloud backup (available in apps like Authy).
• Contact Uphold Support and complete identity verification to reset MFA.

Common Login Issues and Fixes

• Wrong password: Reset your password using the recovery option.
• MFA not working: Ensure your authenticator app’s time is synchronized.
• Not receiving SMS codes: Check your mobile network and signal strength.
• App errors: Update to the latest version or reinstall the Uphold app.
• Browser issues: Clear cache/cookies or use a different supported browser.

If issues persist, contact Uphold Support only through official channels. Never share your full password or MFA codes with anyone claiming to be support.

Enhancing Security During Sign In

• Always verify the website domain before entering credentials.
• Avoid logging in over public Wi-Fi networks unless using a VPN.
• Enable account alerts to receive notifications of logins from new devices.
• Log out after each session if using a shared or public computer.

Managing Logged-In Devices

From your Uphold account settings, you can review active sessions and connected devices. This allows you to:

• Identify unauthorized access attempts.
• Revoke access for unfamiliar or old devices.
• Force log out of all devices if you suspect compromise.

Business & Institutional Accounts

For business users, Uphold may integrate single sign-on (SSO) solutions and advanced authentication methods. Company administrators can enforce MFA requirements for employees and monitor login activity via audit logs.

Tips to Prevent Phishing

• Bookmark uphold.com and use it to log in.
• Do not click login links from emails or social media.
• Uphold will never ask for your full password or MFA codes through email or chat.
• Be cautious of lookalike domains and typosquatting sites.

Conclusion

Logging in to Uphold is quick and secure when following the right practices. Use strong passwords, enable MFA, and always verify the official site or app before entering credentials. If you encounter issues, follow the recovery options and seek assistance only through official support channels. By staying proactive, you ensure that your Uphold account remains secure, giving you peace of mind while managing your digital assets.